Winder Support

Answers for the deliberate little 12-shot camera.

Contact us

For a bug report or any question about Winder, email us. We usually reply within 1–3 business days.

feedback@084817.xyz

Frequently asked questions

Why does the shutter not take a picture?

Wind the vertical lever at the lower right all the way upward before every frame. An incomplete wind deliberately leaves the shutter locked.

Why is my photograph dark?

Winder does not automatically brighten every scene. In low light, enable the flash and wait until its indicator reads READY before shooting.

Where are photographs saved?

After processing, Winder asks for permission to add photographs to Apple Photos. If you decline or saving fails, the frame stays in the current roll inside Winder so you can retry or share it.

How do I change film?

Finish all 12 frames, open the current roll, and remove the finished roll. Color 100 or Pan 400 can be selected only when the camera is empty.

How do I restore my purchase?

Winder is a paid download with no in-app purchase. On another device, sign in with the same Apple Account and download it again from the App Store at no additional charge.

Does Winder need an account or internet connection?

No. Capture and processing are entirely on-device. There is no account, cloud service, analytics, advertising, or tracking.